Terms & Conditions

These “GENERAL AND SPECIFIC CONDITIONS OF ONLINE SALE” are agreed freely and in good faith between R.Stivali Sapatarias, Lda. with administrative headquarters at Av. Combatentes da Guerra Colonial, 92 postal code 4730-686, municipality of Vila Verde, with share capital of €. 5000.00, registered under the former number 509 610 633 at the Commercial Registry of Vila Verde, with the corporate identification number No. 509 610 633, in the capacity of seller and hereinafter referred to as “R.Stivali Sapataria, Lda” ; and, ANY PERSON WHO MAKES A PURCHASE understood as effective after payment, through the website www.sapatosnamorarportugal.com and www.namorarte.com of “R.Stivali Sapataria, lda”, as a buyer, hereinafter referred to as “USER ”;


ARTICLE 1 – OBJECT – The present GENERAL AND SPECIFIC CONDITIONS OF ONLINE SALE define the conditions of sale, freely established between “R.STIVALI SAPATARIA, LDA” and the USER, from the act of purchase – understood as effective after payment – and the various services provided by “R.STIVALI SAPATARIA, LDA”, such as the payment methods made available to the USER and the conditions for delivery, exchange or return of purchased products that are provided. They regulate all stages necessary for the completion of the purchase and also ensure the monitoring of commercial transactions between both parties.


ARTICLE 2 – PURCHASES – The USER may make the purchase online, on the websites www.sapatosnamorarportugal.com and www.namorarte.com, for which purpose it is necessary to provide personal data, such as name, address, email address -mail, among others that will be requested in the order form, and you must fill in all the mandatory fields. When making the purchase, understood at the time of payment, the USER unequivocally expresses his full acceptance of the GENERAL AND SPECIFIC CONDITIONS OF ONLINE SALE, prices, references, colors, sizes and description of the products he has chosen to purchase and which appear in the your order form. It is accepted between the parties that any dispute on these points will be resolved based on the direct exchange of information and with all the guarantees mentioned below. In the event of unavailability of delivery of an ordered product, “R.STIVALI SAPATARIA, LDA” undertakes to immediately inform the USER via email or telephone and to refund the amounts that may have been paid within a maximum period of 30 ( thirty) days from the date of knowledge of the unavailability.


ARTICLE 3 – PRICES – Prices are expressed in euros and include VAT at the legal rate applicable at the time of viewing.


ARTICLE 4 – PAYMENT – Payment can be made via bank transfer to the account indicated when placing the order, using an ATM reference and credit and debit cards, or opting for payment via the Paypal system or bank transfers.


ARTICLE 5 – SHIPMENT OF ORDERS – Orders will be shipped to any point in mainland Portugal, Madeira or the Azores until the 2nd working day following the day of confirmation of payment, if the product is available in stock and, until the 30th day business day following the day of confirmation of payment for the product and respective postage, if it is necessary to produce the product that is not in stock. Shipments to any foreign country, when available, will also be carried out within the deadlines described above but subject to the prior express agreement of the USER regarding compliance with all legal provisions in force in the country of destination of the goods on the date of receipt, namely in terms of customs duties, which will always be the full and exclusive responsibility of the USER, as payer, beneficiary/receiver of the merchandise purchased. These “GENERAL AND SPECIFIC CONDITIONS OF ONLINE SALE” only concern USERS as natural persons who are not merchants, the parties accepting from now on that their relationships will be exclusively regulated by the rules described herein. “R.STIVALI SAPATARIA, LDA” assumes the commitment to respect all practices and uses as well as the legislation in force in the electronic commerce sector, namely Decree-Law nº 57/2008, of 26.03; Decree-Law No. 82/2008, of 20.05 and Decree-Law No. 24/2014, of 14.02.


ARTICLE 6 – DELIVERY OF PURCHASED PRODUCTS – The delivery of purchased products may be made to the address indicated by the USER, simply indicating the address in the corresponding fields of the online order receipt. Delivery will be made by a carrier as registered parcel. If he is not present at the indicated address, the courier will leave a postal notice for the pick-up at the indicated place or through a telephone call to schedule a new delivery. IMPORTANT: Delivery will under no circumstances be made to PO Boxes. The USER benefits from a period of 14 (fourteen) days from the date of receipt of the order to return the ordered items if they do not fully meet their expectations. If there is a lack of conformity, the USER may return the articles and may opt for replacement or termination of the contract, under the applicable legal terms [art. 4th f) and art. 6th D.L.82/2008 of 20 May].


free resolution form template

(you should only complete and return this form if you want to terminate the contract)


— To [insert name, geographical address and, if applicable, fax number and email address of the professional here]:

— I hereby/we communicate (*) that I/we have/resolved (*) my/our (*) contract of purchase and sale relating to the following good/provision of the following service(*)

— Requested on (*)/received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of the consumer(s) (only if this form is served on paper)


(*) Delete what does not matter


ARTICLE 7 – GUARANTEES – All items can be exchanged or refunded as long as they are presented in the same conditions in which they were shipped and received, that is, in perfect marketing conditions, without having been used and without damage of any kind.


a) The exchange or refund request must be made within 14 (fourteen) days after the date of receipt. In the case of an exchange, if the new order is more expensive, the USER will have to pay the difference, adding the remaining payment to the exchange request.

b) Exchanges can be made by post by sending the item or items accompanied by the purchase receipt and the indication of the USER's intention to “R.Stivali Sapataria, Av. Colonial War Fighters, 92 postal code 4730-686, Vila Verde – Portugal”.

c) Exchanges may also be carried out directly at any “R.STIVALI SAPATARIA, LDA” store, subject to the indispensable presentation of the purchase receipt.

d) Exchanges or refunds of used items will only be made in case of any manufacturing defects, after confirmation by the technical department of “R.Stivali Sapataria” or by the manufacturer of the product in question, who will always decide within a maximum period of 30 days from the date of filing the claim.

e) In the event of a refund request for an item purchased at a reduced price under any campaign or special offer, “R.Stivali Sapataria” will refund the amount actually paid by the USER and not the current price or the normal price without the reduction.

f) All requests for returns and refunds may be made by post to “R.Stivali Sapataria, Av. Combatentes da Guerra Colonial, 92 postal code 4730-686, Vila Verde – Portugal”, or can be carried out in physical stores “R.STIVALI SAPATARIA”.

g) All articles benefit from a contractual guarantee, without prejudice to the legal guarantee that also applies to any lack of conformity arising from the packaging. The packaging used for shipped products, regardless of the brand of the item purchased, is standard “R.STIVALI SAPATARIA” packaging with self-adhesive labels attached to the opening area, which guarantees inviolability until the destination. When receiving a product, the USER tacitly certifies that the packaging is sealed. If the packaging is found to be violated/opened or in poor condition, the USER must refuse to receive it, under penalty of not being able to later allege such non-compliance, and must immediately inform “R.STIVALI SAPATARIA” through one of the means indicated below , in paragraph h).

h) In case of receiving a defective product or an open or damaged package, the USER must communicate the fact, reporting the number of his order and the description of the defect through:

– E-mail, to: info@namorarte.pt

– By post to: R.Stivali Sapataria, Av. Colonial War Fighters, 92 postal code 4730-686, Vila Verde – Portugal

– Helpline: telephone (+351)253 319 857 (cost of call to national fixed network)

i) The costs of returning items with possible manufacturing defects within the guarantee period will be borne by “R.Stivali Sapataria” which, in this case, will reimburse the USER.

ARTICLE 9 – PROCESSING OF PERSONAL DATA – The computer processing of the data collected is carried out in compliance with the legislation on data protection and they are only intended for sending orders, respective administrative support, statistics and sending newsletters, catalogs or vouchers/vouchers by “R.Stivali Sapataria”. The collected data may be communicated to third parties of recognized suitability for direct marketing purposes. If the USER objects, it will be enough for him to contact “R.Stivali Sapataria” indicating his email, name, surname, address. The USER is guaranteed, under the terms of the law, the right to access and rectify any data concerning him/her contained in the database, contacting “R.Stivali Sapataria” through:

– email, to: info@namorarte.com

– by post, to: R.Stivali Sapatarias, Av. Colonial War Fighters, 92 postal code 4730-686, Vila Verde – Portugal.

– helpline: telephone (+351) 253 319 857 (cost of call to national fixed network).

The USER authorizes “R.Stivali Sapataria” to automatically process the personal data he provides, and he may access and modify his data at any time by contacting “R.Stivali Sapataria” in any of the ways previously indicated. On the Internet, despite the fact that we take all the precautions regarding the protection of our USERS' data, “R.Stivali Sapataria” cannot be held responsible for its misuse by unauthorized third parties.


ARTICLE 10 – GLOBAL AGREEMENT – These GENERAL AND SPECIFIC ONLINE SALES CONDITIONS constitute a global agreement between “R.Stivali Sapataria” and the USER. If any of these clauses becomes null and void due to any legislative change or by sentence, this will not affect the validity and respect of the set.


ARTICLE 11 – DURATION – These conditions apply throughout the duration of the services offered by “R.STIVALI SAPATARIA”. All exclusive items on the site are valid up to the limit of available stocks.


ARTICLE 12 – COMPUTERIZED PROOF – Computerized records, kept in computer systems under secure conditions, are considered as proof of communications, orders and payments produced between the parties.


ARTICLE 13 – CONSERVATION AND ARCHIVE OF TRANSACTIONS – Orders and invoices will be archived on a reliable and durable medium.


ARTICLE 14 – APPLICABLE LAW AND JURISDICTION – Portuguese law applies to the conditions of sale presented. In the absence of resolution by agreement between the parties, any litigation arising from these GENERAL AND SPECIFIC ONLINE SALES CONDITIONS will be submitted to the competent Portuguese court


CURRENT CAMPAIGN CONDITIONS

SUMMER PROMOTIONS UP TO 30% OFF ON ALL SANDALS: www.namorarte.com

  • Campaign valid from June 1, 2024, to July 31, 2024;
  • Campaign limited to existing stock;
  • Campaign applicable to on-line store sales: www.namorarte.com;
  • Exchanges will be accepted and processed up to 14 days after purchase;
  • The 50% off promotions apply to products selected by Namorarte and cannot be combined with personalization services or other ongoing campaigns.

CHRISTMAS AND NEW YEAR SEASON

  • Delivery times may increase due to high shipping volumes during the period from November 1, 2024, to December 31, 2024;
  • Products purchased during the period from October 1, 2024, to December 31, 2024, can be exchanged from January 1, 2025, to January 31, 2025